Frequently asked questions
Can you use LED Neon Sign Signs outdoor?
Yes, we can produce waterproof versions for outdoors events and outdoor permanent installation. Please specify your application when you submit your custom order Enquiry or choose it direct on our custom sign product page. The cost increases by 10%.
What’s the typical lead time for custom orders?
How do you power the neon signs?
All of our signs connect directly into a standard power socket (with plug for each shipping country) and it comes with a 12V transformer.
How long do the LED neon signs last?
The lifetime of LED light lasts minimum of 30,000 hours. That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary if outside of the warranty period.
Does it require any maintenance?
Not at all. LED is environmentally friendly and maintenance free.
How safe are LED neon signs?
Our LED neon signs are only 12V so run at a much safer voltage than traditional neon. Because of its low output voltage, no heat will be generated on the outer surface even after long hours of operating.
What does the warranty cover?
We offer a 12 month warranty on materials and workmanship on all of our neon signs excluding the outdoor signs which will have a 6 month warranty. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
Will my neon sign require any specialist installation?
What are our neon signs made of?
Do you ship outside the UK?
Yes! We can ship all over the world.
Can you use any font or design to create an LED Neon Sign?
Yes, however some fonts and designs work better than others like script and sans-serif fonts. We will recommend only monoline (equal width) fonts due to the tube that we are using. Calligraphy/brush styles can’t be replicated precisely. We are more than happy to advise and assist with your ideas.
How much does a custom sign cost?
You can send an enquiry on our custom sign page or email our team at firstname.lastname@example.org and we will help you through the process!
How do I mount my neon sign?
Here is a tutorial of how to install a neon sign:
What colours are available?
What Fonts are available? Can I pick my own font?
We have a custom neon page where you can select a font of choice and send over the text you would like! We then respond with a mock-up of your desired sign.
Do the signs have a remote?
Yes all signs include a dimmer, and the changeable colour signs have a remote too which includes a colour wheel, multiple light settings and a dimmer!