FAQ

Frequently asked questions

Can you use LED Neon Sign Signs outdoor?

Yes, we can produce waterproof versions for outdoors events and outdoor permanent installation. Please specify your application when you submit your custom order Enquiry or choose it direct on our custom sign product page. The cost increases by 10%.



What’s the typical lead time for custom orders?

All orders are made to order by hand in our own international production facility with the upmost of care and attention to detail. We treat all orders first come first served, so right now hand made custom production time averages 2-3 weeks after payment. We never rush production as each piece is kept to the highest standard. You will always be kept updated on your piece throughout this time frame. Please also be aware that many shipping carriers are experiencing delays due to COVID-19, and regardless of shipping service we use, they may be subject to some delays out of our hands. We will always do our best to ensure fastest possible production and delivery. Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number. Shipping is on average 3 - 7 days after production depending on country.



How do you power the neon signs?

All of our signs connect directly into a standard power socket (with plug for each shipping country) and it comes with a 12V transformer.



How long do the LED neon signs last?

The lifetime of LED light lasts minimum of 30,000 hours. That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary if outside of the warranty period.



Does it require any maintenance?

Not at all. LED is environmentally friendly and maintenance free.



How safe are LED neon signs?

Our LED neon signs are only 12V so run at a much safer voltage than traditional neon. Because of its low output voltage, no heat will be generated on the outer surface even after long hours of operating.



What does the warranty cover?

We offer a 12 month warranty on materials and workmanship on all of our neon signs excluding the outdoor signs which will have a 6 month warranty. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.



Will my neon sign require any specialist installation?

The majority of neon signs that we supply are for internal use, and come mounted on an acrylic panel (making them easily portable), complete with a normal mains plug, which can be plugged into an accessible plug socket. The sign simply needs to be fixed onto the wall, or suspended from chain. Neon signs for permanent external use, and some large internal neon signs, will require specialist installation. Below is a tutorial on how to install: https://youtu.be/mTXXk3Cudmg



What are our neon signs made of?

Unlike traditional glass neon, all our neon products are made from advanced LED flex. Since LED flex is made with PVC and acrylic, they are durable and long-lasting. Each light is encased in flexible rubber tubing, and powered by LEDs. Every LED flex product from sculpt neon is affordable, economical, and safer than traditional glass neon signs. At the same time, they provide a visual dazzle that’s better than glass neon signs. We have a wide range of products available, with multiple colours and styles to choose from. You can also select from various trendy designs and quotes available in our store. Apart from available designs, you can also opt for personalised, custom signs in any mounting of your choice.



Do you ship outside the UK?

Yes! We can ship all over the world.



Can you use any font or design to create an LED Neon Sign?

Yes, however some fonts and designs work better than others like script and sans-serif fonts. We will recommend only monoline (equal width) fonts due to the tube that we are using. Calligraphy/brush styles can’t be replicated precisely. We are more than happy to advise and assist with your ideas.



How much does a custom sign cost?

You can send an enquiry on our custom sign page or email our team at theneonsignstudio@gmail.com and we will help you through the process! The price is calculated based on Length of tube, Size of sign, Indoor or Outdoor, Fixed colour or Changeable Colour.



How do I mount my neon sign?

Here is a tutorial of how to install a neon sign: https://youtu.be/mTXXk3Cudmg



What colours are available?

With the signs that have the option to choose a colour these will be your choices!



What Fonts are available? Can I pick my own font?

We have a custom neon page where you can select a font of choice and send over the text you would like! We then respond with a mock-up of your desired sign. You can pick your own font and send it over to us, along with the text you want on the sign. Or alternatively you can upload a photo of a logo, or sign you like.



Do the signs have a remote?

Yes all signs include a dimmer, and the changeable colour signs have a remote too which includes a colour wheel, multiple light settings and a dimmer!



What size is best for me?

an idea of scale, take into consideration the size of your room!